← Selected work
An AI triage assistant that halved wait times
Vertex Health · −52% patient wait time
The challenge
A clinician portal plus an AI triage assistant that routes patients faster and frees staff from repetitive intake work.
What we did
- Mapped the problem with the team and agreed on the metric that mattered
- Designed and shipped in tight, reviewable iterations
- Instrumented everything so the impact was measurable from day one
The result speaks for itself — and the foundation we built keeps paying off well beyond launch.
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